1. How easy is it for you to find a consumer shopping website on the internet?
2. How often do you purchase products online?
3. How likely are you to recommend our product/service to a friend or colleague?
4. What was the reason you chose our product/service over competitors?
5. How was your experience with our customer service team?
6. Was our product/service easy to use and understand?
7. Did our product/service meet your expectations? If not, why?
8. Did our product/service solve the problem you were trying to solve?
9. How do you rate customer support
10. Was our product/service delivered to you in a timely manner?
11. Was the price of our product/service reasonable?
12. What impressed you most about the product / service ?
13. How often do you use our product / service?
14. Overall, how satisfied are you with your experience with our company?
15. Is there anything else that you would like to share with us that could help us improve our products?